Terms & Conditions - Uddaka

By accessing or using the Uddaka mobile app or website, you agree to these Terms & Conditions.

1. User Responsibilities

• Provide accurate and complete registration information.
• Use the service only for lawful purposes.
• Treat drivers and their property with respect.

2. Driver-Partner Guidelines

• Maintain valid license, insurance, and registration.
• Ensure vehicle is safe, clean, and well-maintained.
• Comply with all traffic and safety regulations.

3. Booking, Cancellation & Refunds

• Booking: Charges are displayed before confirmation.
• Cancellation:
• Before driver assignment: no fee.
• After assignment: cancellation fee may apply (details shown at booking).
• Refunds: Processed within 7 business days for eligible requests.
• Raise disputes within 48 hours of trip completion.

4. Limitation of Liability

Uddaka is a technology platform that facilitates logistics services. We are not liable for:

• Loss, theft, or damage of goods in transit.
• Delays due to traffic, weather, or force majeure.
• Acts or omissions of driver-partners.

5. Account Suspension & Termination

We reserve the right to suspend or terminate accounts for the following reasons:

• Fraud, abuse, or violation of policies.
• Unsafe or unlawful behavior.

6. Contact for Support